Refund Policy

Beylasita warrants to the original consumer purchaser that the Beylasita product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Beylasita’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

Artpiece products, a sub-brand of Beylasita, are warranted to be free from defects in material and workmanship under normal use for 10 years on photovoltaic components and 3 years on all other parts from the date of installation or receipt by the original consumer. To establish the start date of the warranty period, the sales receipt from the first consumer purchase or other reasonable documentary proof is required.

Exclusions

Beylasita’s warranty does not apply to:

• Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Beylasita's current product literature.
• Attempted repair by anyone other than an authorized facility
• Any product purchased through an online auction house.

To obtain warranty service, contact our customer service team at

Refund

Upon the request of order cancellation, you will receive a full refund if your order has not been shipped out.

1. Order that has not been shipped out: 30-day return without reasons is accepted. We will try to cancel the order and issue full refund of the order upon cancellation.

2. Order that has been shipped out but not received: 30-day return without reasons is accepted. We will try to intercept the parcel and buyer should help refuse the delivery if the interception fails. If parcel by any chance is delivered in this case, please refer to the following situation "Order that has been delivered but not used"

3. Order that has been delivered but not used: 30-day return without reasons is accepted; buyer will be responsible for returned shipping fee. Original package should remain intact.

4. Order that has been delivered and unused:

• 4.1 30-day return without reasons is accepted on conditions: The returned goods shall not affect the future sales, and customers shall bear the all relevant costs for returning including return shipping fees, re-stocking fees（20% of Order Amount).
• 4.2 Appearance defects due to shipping process: we will replace the parts that has appearance defects if needed at our cost.

Once we receive the authorized returned product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via E-mail support@beylasita.com during our business hours from 9 am to 18 pm of Weekdays.

In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Beylasita.com. You contact Beylasita and begin the return process within 30 days from the original Delivery date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.

Return & Refund Conditions

Please carefully read conditions below. If conditions are not met, Beylasita reserves the right to refuse the exchange or refund. Please note that Beylasita does not permit the return of or offer refunds for the following products:

Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

Exchange

Beylasita will replace (at our’s expense) any Beylasita product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer

The warranty on Beylasita’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.